Author: A B

I signed my daughter up for violin class with Greater Toronto Music School. Their policy states I would need to sign up at a minimum of two classes as stated by the person I spoke with, Judie. I have paid for two classes in advance. The first class was in person where Judie had asked me to switch the time that we were supposed to meet with the instructor last minute. I willingly agreed as I didn’t have plans during the time specified. The class time was not changed on their online portal where I initially thought was the main source of communication with the instructor, again, as per Judie. On the day of the violin class session, I received a call stating we were late, but the online class time stated otherwise. We met with the instruction who was understanding and had us for our scheduled lesson. Clara was a lovely instructor who was very patient and was knowledgeable. The next violin class was set online which was for the week after. A week passed and the first online session was booked. This time the class was missed as I have travelled to another province for work and my daughter had miscalculated the time of her first online session. Upon missing the class time, I had spoken to my daughter’s instructor, Clara, who was more than accepting to reschedule the class for the week after. Although, Judie and Jaime were not accepting to reschedule my daughter’s violin class and instead stated that the payment be forfeited due to a missed class and states that they have to run a business and is part of their policy. In my opinion, Greater Toronto Music School does not show compassion and understanding to busy working parents who opt into the online portion of music classes for their kids. I do believe that any other business would be more considerate as to missing the first online session but Greater Toronto Music School is not one of them. For this matter, I would not recommend Greater Toronto Music School to any working parents who may have to divert into rescheduling for any valid reason as compassion and understanding work and life schedule is not something I found this company advocates for their clients and WOULD NOT RECOMMEND THIS SCHOOL TO ANYONE.